Your Next Steps with CharityACE

A. Sales Tax Exemption Certificate

Nonprofit Verification

• In your recent proposal, you should see a request for your sales tax exemption certificate. Here’s another link to the form below if you missed it.
• If we do not receive this form, you could be subject to for-profit pricing.

Take me to the Sales Tax Exemption submission page

B. Confirm Auctioneer Details (If Applicable)

Auctioneer Details

• If you’re using an auctioneer, please share their name and contact information.
• Schedule a call with the Auctioneer to review highlights of packages and discuss at which bid amount it makes sense to sell multiples
• Discuss the reserve price at which you, the non-profit, will choose to not sell the package in order to avoid a bid that is lower than the charity cost you will owe.

C. Reserve Price & Promotion

Set a Reserve Price

• Determine the lowest acceptable bid to ensure you don’t sell below your charity cost.
• We’re here to help determine starting bids and raise increments for each package.
• Recommendation: Start bidding at 25% above the Charity Cost if the package is in a silent auction.

Start Promotion Early

• Begin marketing your auction at least 1 week before your event (social media, email newsletters, etc.).

D. Plan to Sell Multiples (If Eligible)

Check Restrictions

• See your Package Proposal’s Marketing Materials or ask your Charity Fundraising Consultant to confirm if a package can be sold multiple times.

1. Expect a Follow-Up Email

• We’ll check in on how your event went and request winner information.

2. Submit Winner Details

• Once you’ve received payment from your winning bidders, submit their full contact details (name, email, phone number) and the package(s) purchased + purchase amount.

• A Winner Information Form link will be provided—please only submit when you’ve confirmed payment and details.
• Please identify the person who should receive the invoice in your organization when filling out the Winner Information Form.

3. Invoicing from CharityACE

• We will invoice you for each package that sold once winners are confirmed.
• Please allow up to 3 business days after you submit the winner information to receive your invoice.

4. Payment Process

• Payment is due in full upon receipt of the invoice and must be made in U.S. Dollars.
• We accept ACH, wires, checks, and credit cards (3% processing fee for credit cards).
• To pay by credit card and get an updated invoice, please email accounting@charityace.com.
• Important: Experience prices, inclusions, and booking conditions may change if not paid within 14 days of your event date.
• Upon receipt of the post-event invoice, packages are non-returnable and non-refundable.

5. Winner Booking & Confirmation

• Once payment is fully processed (allow 3–5 business days), your winners will receive an email from the respective package provider’s booking specialist/reservations team/personal concierge.
• They can typically expect to hear from them 10–14 days after the event, depending on how quickly the winner’s information is submitted and payment is finalized.